Returns & Exchanges

 

 

WHAT IS YOUR RETURN POLICY?

 

Your satisfaction is extremely important to us; if you have any questions or concerns about your purchase, please contact us at 678-309-9550 Monday through Friday 11 am to 7 pm EST

 

All merchandise must be returned in saleable condition i.e. unwashed, unworn and with all original tags attached.

 

If these conditions above are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 10 days from the day you receive the goods for a full refund or exchange, minus the shipping charges.

 

Our time for processing returns is 1 to 3 business days once we receive your return. An email notification will be sent to you once your return is processed

 

 

FINAL SALE ITEMS

 

Returns of Gift Certificates and items marked as FINAL SALE cannot be returned.

 

 

DO YOU REFUND SHIPPING CHARGES

 

Shipping and handling on returned merchandise is nonrefundable except in cases where we have made a shipping error or the merchandise received was defective.

 

 

DEFECTIVE MERCHANDISE

 

Worn or used items may be returned due to manufacturing defect only, for repair or replacement per manufacturer's instructions. If the item cannot be replaced or repaired, a refund will be issued based on the original method of tender with valid Hand In Pocket receipt. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect. No returns after 30 days.

 

 

WHERE DO I SEND MY RETURN?

If you are returning merchandise for a refund or exchange and would like to use our UPS return label, simply request a return label at service@handinpocket.com . Please note an $8 shipping fee will be deducted from your return credit.

 

Refer to the section titled “How Do I Make A Return Or Exchange?”

 

We strongly recommend using our return UPS label. Should you choose to use another carrier your return should be sent to:

 

Hand In Pocket

Returns/Exchange Department

1675 Cumberland Pkwy, SE Suite 405

Smyrna, GA 30080

 


WHEN WILL MY CREDIT CARD BE REFUNDED?

 

Once we have received your package, your refund will be processed within 1 to 3 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

 

 

HOW DO I MAKE A RETURN OR EXCHANGE?

 

 

RETURNS

 

Follow these 3 easy steps:

Step 1:

Please refer to our return policy to make sure that your item meets the stated criteria.

 

Step 2:

Complete the return form on the back of your invoice and include it in the package with the item(s) that you are returning.

Return Reason Codes:

01 – Changed Mind

02 – Did Not Fit

03 – Wrong Size

04 – Quality Issue

 

Lost your invoice?? Your invoice can be reprinted simply by locating your order on the history section of “My Account”

 

Step 3:

Request a UPS return label and affix it  to your package and drop it off at any UPS location.

Note: An $8 shipping fee will be deducted from your return total for using our UPS return label.

 

We will email you when we process your return!

 


EXCHANGES

 

If you want to exchange an item for the same item in a different size or color call our customer service team at 678-309-9550. We will place a new order for you and will waive applicable shipping charges. This will make sure that the size you want is in stock and that we process your exchange as fast as possible. Once the original item is returned your refund will be processed. 

 

Exchanges are simple after calling Customer Service and placing your order, return the item you want to exchange:

 

Step 1:

Complete the return form of the back of the invoice

 

Lost your invoice?? Your invoice can be reprinted simply by locating your order on the history section of “My Account”

 

Step 2:

Request a UPS return label and affix it  to your package and drop it off at any UPS location.

 

Note: An $8 shipping fee will be deducted from your return total for using our UPS return label. 

  

  

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